Natasha is responsible for day-to-day operations at VFS. From telephones to furniture, building maintenance to security, Natasha is ultimately responsible for the prompt and professional delivery of facilities and services to our customers. Natasha joined us in 2000 and quickly demonstrated her talent for customer service and managing people, eventually becoming Vice President, Operations in 2004. Now with the most number of direct staff of all McLean Group companies, Natasha and her team "keep the trains running on time" and our customers happy. She graduated with a Bachelor of Arts in 1996 from UBC and received her post-diploma in human resources management from BCIT shortly thereafter.